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Last Friday I went to the post office to get a passport. While the person helping us was efficient, I felt she wasn’t courteous and I found myself ranting to my husband in the car about the lack of customer service. His response was that perhaps we’ve been too conditioned to expect everyone to smile […]
As entrepreneurs and small business owners, we are often more responsible for impeding our own success than we might think. I’ve been reading a lot about resistance – resisting change, resisting the unknown, resisting doing something difficult or something that we don’t ‘like’. Ultimately, these all point to the resistance of one particular thing that […]
Business owners lose around $37 billion in productivity due to meeting room mistakes. While having meetings is a great way to keep both employees in customers in the loop, you will need to adhere to a few ground rules to avoid mistakes. The main thing you need to think about when trying to host a […]
Understanding the way your employees work is extremely important. Everyone has different working styles. Some are most productive in quiet and solitary environment whereas others like to be a part of an energetic team. Being a small business owner and the manager of your employees are two separate jobs. Just because you can run an […]
The key to a successful business is having a cohesive and flexible business plan. If your business goals are clear to every player involved, you can be prepared for any speed bump along the way. Set your goals early each year and review them every 3 months to see if you are on track. Be […]